Privacy Policy

Last Updated: December 10, 2025

At Tech360, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Name and contact details (phone number, email address, physical address)
  • Payment information (when processing transactions)
  • Delivery addresses
  • WhatsApp contact information
  • Purchase history and preferences
  • Communication records (messages, enquiries, feedback)

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address and device information
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Date and time of visits

1.3 Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing Transactions: To process your orders, arrange deliveries, and handle payments
  • Customer Service: To respond to your enquiries, provide support, and communicate about orders
  • Product Information: To provide information about products, availability, and pricing
  • Marketing: To send promotional materials, special offers, and product updates (with your consent)
  • Service Improvement: To analyze usage patterns and improve our website and services
  • Legal Compliance: To comply with applicable laws and regulations
  • Fraud Prevention: To detect and prevent fraudulent transactions and activities
  • Record Keeping: To maintain business records and transaction history

3. How We Share Your Information

3.1 Service Providers: We may share information with third-party service providers who assist us in operating our business, such as payment processors, delivery services, and IT service providers. These providers are contractually obligated to protect your information.

3.2 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

3.3 Legal Requirements: We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

3.4 With Your Consent: We may share your information with third parties when you have given explicit consent.

3.5 No Sale of Data: We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure servers and encrypted data transmission
  • Access controls and authentication requirements
  • Regular security assessments and updates
  • Employee training on data protection
  • Secure payment processing systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Transaction records and financial information may be retained for accounting, tax, and legal compliance purposes.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access: You have the right to request access to the personal information we hold about you.

6.2 Correction: You can request correction of inaccurate or incomplete personal information.

6.3 Deletion: You may request deletion of your personal information, subject to legal and contractual obligations.

6.4 Objection: You can object to the processing of your personal information for certain purposes, such as marketing.

6.5 Marketing Opt-Out: You can opt out of receiving marketing communications at any time by contacting us or using unsubscribe links in our messages.

6.6 Cookie Management: You can manage cookie preferences through your browser settings.

To exercise any of these rights, please contact us using the information provided at the end of this policy.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

8. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. WhatsApp Communications

We use WhatsApp for customer communications and order processing. By providing your WhatsApp contact information and engaging with us through WhatsApp, you consent to receive messages through this platform. WhatsApp communications are subject to WhatsApp's own privacy policy and terms of service. You can opt out of WhatsApp communications at any time by informing us.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Zimbabwe. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Data Protection Officer

For questions about data protection or to exercise your rights, you may contact our data protection team using the contact information provided below.

13. Governing Law

This Privacy Policy is governed by the laws of Zimbabwe. Any disputes relating to this policy will be subject to the exclusive jurisdiction of the courts of Zimbabwe.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Company: Tech360

Email: sales@tech360.co.zw

Phone: +263 77 266 9683

WhatsApp: +263772669683

Address: Cnr Angwa Street & Kwame Nkurumah Ave, Harare, Zimbabwe

By using Tech360's services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.