Refund Policy

1.1 Return Period: Products may be returned within 7 days of delivery, subject to the conditions outlined in this policy.

1.2 Condition of Goods: To be eligible for a return, products must be:

• In their original, unused condition
• In the original packaging with all accessories, manuals, and documentation
• With all seals, tags, and labels intact
• Accompanied by the original receipt or proof of purchase

1.3 Inspection Requirement: All returns are subject to inspection. We reserve the right to refuse returns that do not meet our return conditions.

Returns and refunds may be approved for the following reasons:

2.1 Defective Products: Products with manufacturing defects or malfunctions not caused by misuse.

2.2 Incorrect Items: If you receive a product different from what was ordered.

2.3 Damaged in Transit: Products damaged during shipping, provided damage is reported within 48 hours of delivery.

2.4 Product Not As Described: If the product significantly differs from the description provided at the time of purchase.

The following items are NOT eligible for return or refund:

• Opened Electronics: Mobile phones, tablets, or devices that have been opened, activated, or had their IMEI registered
• Used Products: Any product showing signs of use, wear, or damage caused by the customer
• Accessories: Opened packages of headphones, chargers, cables, cases, or screen protectors
• Software: Digital products, software licenses, or activation codes
• Special Orders: Products specifically ordered or customized for the customer
• Sale Items: Products purchased during clearance or special promotional sales (unless defective)
• Products Without Receipt: Items without valid proof of purchase
• Items Beyond Return Period: Products returned after the 7-day return window has expired

4.1 Initiate Return: Contact us via WhatsApp, email, or phone within the return period to initiate a return request.

4.2 Provide Information: You must provide:

• Order number or receipt
• Product details (name, model, serial number)
• Reason for return
• Photos or video evidence (if claiming defect or damage)

4.3 Return Authorization: We will review your request and provide a return authorization if approved. Do not return products without authorization.

4.4 Return Shipping: Return the product using the method agreed upon during the authorization process. You may be responsible for return shipping costs unless the return is due to our error or a defective product.

4.5 Inspection: Once we receive the returned item, we will inspect it within 3-5 business days.

4.6 Refund Processing: If the return is approved, your refund will be processed according to Section 6 of this policy.

5.1 Exchange Eligibility: Exchanges may be offered for defective products or incorrect items, subject to availability.

5.2 Exchange Process: Follow the same process as returns (Section 4). We will arrange for a replacement product once the original item is returned and inspected.

5.3 Price Differences: If exchanging for a different product with a higher price, you must pay the difference. If the replacement is lower-priced, you may receive a refund or store credit for the difference.

5.4 Availability: Exchanges are subject to product availability. If a replacement is not available, a refund will be issued.

6.1 Refund Methods: Refunds will be issued using the same payment method as the original purchase, unless otherwise agreed. Options may include:

• Bank transfer
• Mobile money
• Cash refund (for cash purchases)
• Store credit

6.2 Refund Amount: Refunds will include the purchase price of the returned product. Shipping fees are non-refundable unless the return is due to our error or a defective product.

6.3 Processing Time: Once a return is approved, refunds will be processed within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment provider.

6.4 Partial Refunds: Partial refunds may be issued if:

• The product shows signs of use
• Accessories or documentation are missing
• Packaging is damaged
• The product was returned after the return period (at our discretion)

7.1 Manufacturer Warranty: After the 7-day return period, defective products are covered by the manufacturer's warranty. Warranty claims should be directed to the manufacturer or authorized service centers.

7.2 Warranty Terms: Warranty coverage, duration, and terms vary by product and manufacturer. Please refer to the product documentation or contact us for warranty information.

7.3 Tech360 Assistance: We will assist in facilitating warranty claims and may provide support in liaising with manufacturers or service centers.

8.1 Standard Returns: A restocking fee of up to 15% may be charged for returns that are approved at our discretion but do not fall under eligible reasons (e.g., change of mind).

8.2 No Restocking Fee: Restocking fees will not be applied to returns due to defects, errors on our part, or damaged products.

9.1 Inspection on Delivery: We strongly recommend inspecting products immediately upon delivery. Report any visible damage or defects within 48 hours.

9.2 Documentation: Provide clear photos or videos showing the damage or defect. This helps expedite the return or replacement process.

9.3 Our Responsibility: If a product is damaged during shipping or is defective, we will cover all return shipping costs and provide a full refund or replacement at no additional charge.

We reserve the right to deny refunds in the following circumstances:

• Products returned without authorization
• Products returned after the return period
• Products that have been used, damaged, or altered by the customer
• Products missing accessories, packaging, or documentation
• Non-returnable items as listed in Section 3
• Fraudulent or abusive return attempts
• Inability to verify proof of purchase

As a customer requesting a return or refund, you are responsible for:

• Initiating the return process within the specified timeframe
• Providing accurate information and documentation
• Properly packaging the product for return to prevent damage during transit
• Ensuring all original items, accessories, and packaging are included
• Covering return shipping costs (unless otherwise specified)
• Following our return procedures and instructions